Please note, you will only be able to get a replacement ID card if you are temporarily or fully enrolled. If you are eligible for re-enrolment, you will not be able to get a replacement ID card until you have completed the re-enrolment task.
If you need a replacement ID card, please check which of the circumstances in the drop-down tabs below are applicable to you and read the guidance on what you need to do in order to get your new ID card.
Please check the Student Enquiry Centre website for our office opening hours and further information on contacting us.
Please read through our FAQs before paying for a replacement card:
My card's expired, what do I do?
If your card has expired simply bring the old card to the Student Enquiry Centre and we will produce a new one for you free of charge.
My card was stolen, what do I do?
If your card was stolen you do not need to pay the replacement fee charge. You will need to visit the Student Enquiry Centre and bring a form of identification such as your passport, driver’s license or bank card, and show the staff member your crime reference number and a new card will be produced for you. Please note, if you fail to show your crime reference number you will have to pay the £20 charge.
I have lost my card, what do I do?
If you have lost your student ID card you will need to pay the £20 replacement fee charge. You can pay online.
Once you have paid, please bring a form of identification such as your passport, driver’s license or bank card. You will also need to show us the receipt of payment and a new card will be printed for you there and then. If you would like a new photograph taken, just ask the member of staff.
My card is not working, what do I do?
If your card has never worked or has stopped working for all buildings, you should get in contact with the Student Enquiry Centre. You can ask us to check whether your card should be working correctly by emailing us the 8 digit security number on the back of your ID card or visiting us with your card and we will check the security number against your record. Please also confirm that your card is not working or has stopped working for all buildings.
If your card is working for some buildings but not others, this suggests that your card is working but you do not have access to certain buildings. If you require access to additional buildings, security can update your access. Please speak to your academic department in the first instance who can request that security updates your access.
I am a PhD/ MPhil/ MD(Res)/ EngD or DClintDent Student
Please collect a replacement card from the Research Degrees Office: https://arcs.qmul.ac.uk/research-degrees/