Online exams are organised and managed by the academic department that the module belongs to rather than the Exams Office. Therefore, they will tell you how to access your examination. Online exams usually take place on QMplus, although this may not always be the case.

Well ahead of your exam you should make sure that you can login to QMplus or the platform on which your exam will be taken. Please don't wait until the exam start time to try logging in. If you need to reset your password you can do so via Self Service Password Reset (SSPR). If you need help, you can speak to IT Services via a 24/7 live chat.

Please note that, at exam start times, IT Services receive a high volume of enquiries from students who need help logging into QMplus. If you leave it this late you may miss valuable exam time as you will have to join a queue before you receive help. You will not be given additional time to make up for any time lost so check you can login to QMplus in good time!

If you have any questions about the content or format of your online exam, please contact your academic department. Contact details can be found online: https://my.qmul.ac.uk/services-and-support/student-support-contacts/

Online Exams held on campus - don't forget your Student ID Card!

Some online exams may be invigilated and held on the Mile End Campus in PC labs. Please be reminded that you will need your Student ID Card in order to enter the venue. 

If you have lost or forgotten your card, you should do one of the following before heading to the venue:

• Purchase a replacement card at a cost of £20. You can pay online and collect it from the Student Enquiry Centre (SEC) or pay at the Fees desk and collect from SEC. Please be advised that the SEC and Fees desks are next to each other on the Ground Floor of iQ East Court, Mile End Road, or;
• During the formal examination period, obtain a temporary permit from SEC on the day of your exam. Please note you can only have one temporary permit generated for each exam period and it is only valid for examinations you have on the day it is printed. Therefore, if you have multiple in-person exams, you should purchase a replacement card instead.

Note that we cannot print temporary permits for exams/tests/mid-terms which are managed by your School or are held outside of the formal examination periods. If you have forgotten your ID card when sitting a locally run assessment, please contact your School for guidance on what ID they will accept.

Please visit SEC in advance where possible and you are welcome to drop-in before the exam period starts. If you need to visit on the day of your exam, please make sure you leave enough time to get to SEC, queue and arrive at the exam venue before your exam begins.

During the formal Queen Mary examination periods, SEC is open 09:00-16:00.