Please use this this webpage to find out information about:
- Degree Certificates (undergraduate and postgraduate taught)
- Degree Certificates (postgraduate research)
- What to do if you have not received your certificate
- Transcripts/Diploma Supplements
- Award Letters
Please see the Queen Mary Graduation webpages for information on Graduation Ceremonies.
Students awarded after 21 November 2022
If your award date is between 21 November 2022 - 01 March 2023 we will post your certificate to the home address recorded in MySIS within 3 months of your award being confirmed to you via email. We are not able to issue you with a new certificate until 12 weeks from the date of your award confirmation email as we will need to wait for the postal service to return it to us.
Winter 2022 Awards (October/November)
For students awarded between 27 October - 18 November 2022 (i.e. you received confirmation of your award and classification during this timeframe), certificates were posted to the home address recorded in MySIS during week commencing 21 November. As per the email sent to you to confirm your award, you had until 11 November to update your address in MySIS. After this date neither you or Queen Mary Staff are able to update your address. It is not possible to collect certificates in person.
Certificates were sent out through standard mail therefore tracking information is not available. We are not able to issue you with a new certificate until 12 weeks from the date of posting as we will need to wait for the postal service to return it to us.
Please contact us after 17 February 2023 if you have still not received your Certificate. In the meantime, if you need to prove your award and do not have your certificate, you may wish to purchase an award letter instead.
It is not possible for us to resend your certificate to you before 17 February 2023. Please do not try and purchase a replacement certificate as you will be refunded.
- China Courier Service: Update 6 January - For students based in China who have purchased the China Courier Service, please be advised that your certificates have now been posted from within mainland China and you should have received notification from the courier.
Students awarded in Summer 2022 or earlier
Certificates were sent out through standard mail therefore tracking information is not available. Please contact us if you have still not received your certificate.
Postgraduate Research students (i.e. PhD students) are awarded monthly. The degree certificate will be posted to the results address in MySIS within 3 months of the date of award.
Please contact firstname.lastname@example.org if 3 months have passed and you have not received your certificate.
If you have not received your certificate within three months after your date of award please follow the guidance below:
If you were awarded a:
- Queen Mary University of London degree
- Queen Mary Foundation Certificate in Science and Engineering
- Queen Mary Certificate in Learning and Teaching
- Queen Mary Pre-Masters Certificate
please visit our webpage for Queen Mary University of London replacement certificates.
For alumni who were awarded before 2014 or by the University of London, please see our University of London replacement certificates webpage instead.
If eligible, your HEAR (digital transcript) will be updated shortly after your official results publication date and be available on Gradintelligence once you have activated your account, which you can view and share with other institutions and employers. This is a free service and is accessible indefinitely.
The HEAR is a Diploma Supplement and is an explanatory document attached to any higher education qualification, acting as a supplementary explanation of the qualification. The name ‘Diploma Supplement’ derives from the common European practice to refer to any qualification generally as a ‘diploma’ and therefore it is important not to confuse the Diploma Supplement with any one particular qualification. Students awarded at undergraduate and/or postgraduate levels (e.g. Bachelor's and Master's degrees) can receive a HEAR (Diploma Supplement) and the document itself describes details such as the name, level and classification of the award.
The HEAR provides a standardised description of the nature, level, content and status of the studies completed by its holder according to standards agreed by the Commission, the Council of Europe and the United Nations Educational, Scientific and Cultural Organization (UNESCO).
If you are unable to use a HEAR and require a transcript or award letter on Queen Mary University letterhead please see our webpage on graduate documents.
Once you have received your official confirmed results, you can obtain a digital or physical award letter that confirms your dates of study and your award details, or a hard copy of your transcript. Please note there is a charge of £10 for each document. For more information on this, please visit our webpage on graduate documents.