Professional Services Guide to Student Facing Services
Please click on the Department/Faculty to be taken to the contact information
Professional Services Departments
- Academic Registry and Council Secretariat
- Estates and Facilities
- Finance
- IT Services
- Marketing Communications and Development and Alumni Engagement
- Research Services and Business Development
- Student and Academic Services
Faculties
Academic Registry and Council Secretariat
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Service Line |
Open/ Closed? |
Location (onsite/online /both) |
Contact Details |
Web page / URL |
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Appeals |
Open |
Online |
appeals@qmul.ac.uk | |
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Complaints and Conduct |
Open |
Online |
appeals@qmul.ac.uk | |
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Timetabling |
Open |
Online |
Students should contact their School/Institute teaching administration office in the first instance. Student societies room bookings: timetabling@qmul.ac.uk |
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Council Secretariat |
Open |
Online |
Not student facing |
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Academic Secretariat |
Open |
Online |
Not student facing |
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Admissions |
Open |
Online / Telephone |
Undergraduate: admissions@qmul.ac.uk / 0207 882 5511 Postgraduate Taught: pgtadmissions@qmul.ac.uk / 0207 882 5533 MBBS and BDS (School of Medicine and Dentistry): smdadmissions@qmul.ac.uk / 0207 882 8478/6795/2244 |
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Academic Registry
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Open |
Both |
0207 882 5005 | |
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Research Degrees Office (RDO) |
Open |
Online |
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Note:
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Estates and Facilities
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Service Line |
Open/Closed? |
Location (onsite/online/both) |
Contact Details |
Web page / URL |
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Health and Safety |
Open |
Both |
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Security |
Open |
Both |
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Sustainability |
Open |
Both |
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Commercial – Venues |
Open |
Both |
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Commercial – Food |
Open |
Both |
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Commercial – Sales |
Open |
Both |
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Commercial – Nursery |
Open |
Onsite* |
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Commercial – Housing |
Open |
Both |
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Commercial – Residences |
Open |
Both |
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Note:
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Finance
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Service Line |
Open/Closed? |
Location (onsite/online /both) |
Contact Details |
Web page / URL |
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Income and Credit Control |
Open |
Both |
Cashiers Counter / Tuition Fees Office (Queens' W117) open Mon and Weds (10-4pm) Tuition fee enquiries: fees@qmul.ac.uk Sponsor enquiries / send your sponsor letter to: feesponsor@qmul.ac.uk Payment plan enquiries: Fees-plan@qmul.ac.uk |
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IT Services
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Service Line |
Open/Closed? |
Location (onsite/online/both) |
Contact Details |
Web page / URL |
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IT Service Desk (Level 1) |
Open |
Online |
Live Chat/Phone/Email/Self-service |
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Campus Support (Level 2) |
Open |
Both |
Through Service Desk (following triage Campus Support will provide in-person support) |
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Copy Shop/Print services |
Open |
Both |
Through Service Desk |
its.qmul.ac.uk/services/service-catalogue-items/desktop-and-mobile-computing/printing-services/ |
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Dedicated EECS support |
Open |
Both |
Through Service Desk |
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Note:
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Marketing Communications and Development and Alumni Engagement
|
Service Line |
Open/Closed? |
Location (onsite/online/ both) |
Contact Details |
Web page / URL |
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Events |
Open |
Online |
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Widening Participation |
Open |
Online |
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UK Student Recruitment |
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International Student Recruitment |
Open |
Online |
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Global Opportunities |
Open |
Online |
We have a virtual appointment booking system where students can arrange a MS Teams, Zoom or Skype call with a member of the GO team: Book an individual appointment Overseas Associate Students currently studying at Queen Mary can contact us at study-abroad@qmul.ac.uk Queen Mary students (those studying UG/PG programmes) interested in our programmes can contact us at goabroad@qmul.ac.uk |
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Alumni Engagement |
Open |
Online |
Research Services and Business Development
|
Service Line |
Open/Closed? |
Location (onsite/online/both) |
Contact Details |
Web page / URL |
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Joint Research Management Office (JRMO) |
Open |
Online |
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Centre for Academic Practice and Development |
Open |
Online |
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Research Degrees Office (RDO) |
Open |
Online |
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Doctoral College |
Open |
Online |
Student and Academic Services
|
Service Line |
Open/Closed? |
Location (onsite/online/ both) |
Contact Details |
Web page / URL |
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Disabilities and Dyslexia Service |
Open |
Online |
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Advice and Counselling |
Open |
Online |
https://www.welfare.qmul.ac.uk/about-us/opening-times-and-contact-us/#contactus |
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Careers and Enterprise |
Open |
Online |
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E-Learning Unit |
Open |
Online |
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Student Life |
Open |
Online |
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Library Services |
Open |
Both |
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Note:
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Faculty of Humanities and Social Sciences
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Service Line |
Open/Closed? |
Location (onsite/online/both) |
Contact Details |
Web page / URL |
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School of Geography |
Open |
Online |
geog-info@qmul.ac.uk / 0207 882 8128/8200 |
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School of History |
Open | Online |
Programme Management: history-taught-programmes@qmul.ac.uk E-Learning: history-elearning@qmul.ac.uk Pastoral: history-student-support@qmul.ac.uk |
To schedule a meeting or use live chat please use this link: |
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School of Business Management |
Open |
Online |
MS Teams: SBM Virtual Reception on Teams Joint Honours: sbm-ugjoint@qmul.ac.uk |
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School of Economics and Finance |
Open |
Online |
UG - Philippa Costello (p.costello@qmul.ac.uk) PGT - Richa Dave (r.dave@qmul.ac.uk) PGR - Chandani Amin (c.amin@qmul.ac.uk) |
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School of English and Drama |
Open |
Online |
Live chat via our homepage: https://www.qmul.ac.uk/sed/ Email: sed-information@qmul.ac.uk |
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School of Languages, Linguistics and Film |
Open |
Online |
SLLF office MS Teams call: Book an appointment sllf-assessment@qmul.ac.uk re assessments, first sits, resits sllf-yearabroad@qmul.ac.uk re Year Abroad sllf-module-reg@qmul.ac.uk re registrations on modules sllf-timetable@qmul.ac.uk re timetable problems sllf-ec@qmul.ac.uk re issues around Extenuating Circumstances (ECs) or student support sllf-progadmin@qmul.ac.uk general current student programme questions sllf-senior-tutor@qmul.ac.uk Senior tutor for ongoing problems
Admissions questions for School rather than Central admissions: Sllf-ug@qmul.ac.uk for undergrad Sllf-pg@qmul.ac.uk for MA and PhD |
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School of Law |
Open | Online |
For undergraduate enquiries: lawugoffice@qmul.ac.uk |
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School of Politics and International Relations |
Open | Online |
For undergraduate enquiries: politics@qmul.ac.uk For postgraduate enquiries: politics-pg@qmul.ac.uk For research degree enquiries: politics-pgresearch@qmul.ac.uk |
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Centre for Commercial Law Studies |
Closed |
online |
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Faculty of Medicine and Dentistry
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Service Line |
Open/ Closed? |
Location (onsite/online /both) |
Contact Details |
Web page / URL |
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Barts Cancer Institute |
Open |
Online |
- Email/MS Teams - General: bci-cancercourses@qmul.ac.uk - MSc cancer programmes: Terry King (king@qmul.ac.uk) - MSc Surgical programmes, MRes, PhD: Mariann Jakab (m.jakab@qmul.ac.uk) |
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The Blizard Institute |
Open |
Online |
- Oversight of Education Delivery/Lead on Student Support/complaints and appeals contact (George Borrie: g.borrie@qmul.ac.uk) - Trauma Sciences (Krys Gunton: traumamasters@qmul.ac.uk) - Orthopaedic Trauma (Krys Gunton: orthomasters@qmul.ac.uk) - Emergency Medicine (Krys Gunton: emergencymed@qmul.ac.uk) - Gasteroenterology (Becky Chappell: mscgastro@qmul.ac.uk) - Tuberculosis (Becky Chappell: pg-tuberculosis@qmul.ac.uk) - Biomedical Sciences (Becky Chappell: pgmicro-admin@qmul.ac.uk) - Dermatology (Louise Russell: l.russell@qmul.ac.uk) - Regenerative Medicine (Louise Russel: l.russell@qmul.ac.uk) - MSc Neuroscience (Ettore Muccio: mscneuro@qmul.ac.uk) - Aesthetic Medicine (Joseph Otipiki: academic-plastics@qmul.ac.uk) - Intercalated Experimental Pathology and Neuroscience (Samantha Rose-Bucknor: s.rose-bucknor@qmul.ac.uk) |
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Institute of Dentistry |
Open – Tues and Thurs 2-3pm |
Both |
Dr Hurst (Academic Lead for SSO) - r.d.hurst@qmul.ac.uk Rebecca Hunter (Student Support Officer) -rebecca.hunter@qmul.ac.uk Mason Newbury (Student Support Administrator) -m.newbury@qmul.ac.uk |
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Institute of Health Sciences Education |
Open |
Online |
Student Academic and Pastoral Support smd-student-support@qmul.ac.uk (Mon-Fri 0900-1700hrs) General Student Enquiries: smd-student-enquiries@qmul.ac.uk (Mon-Fri 0900-1700hrs) |
qmul.ac.uk/smd/undergraduate/london/support/
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SMD Admissions |
Open |
Online / Telephone |
qmul.ac.uk/smd/undergraduate/courses/a100/ |
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William Harvey Research Institute |
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Wolfson Institute of Preventive Medicine |
Open |
Online |
Email/ Live Teams General PGT mailbox: Mha-admin@qmul.ac.uk |
https://www.qmul.ac.uk/wolfson/
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The Institute of Population Health Sciences |
Open |
Online |
General enquiries: Maddy Preedy (m.preedy@qmul.ac.uk) |
Faculty of Science and Engineering
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Service Line |
Open/ Closed? |
Location (onsite/online/both) |
Contact Details |
Web page / URL |
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School of Mathematical Sciences |
Open |
Online
Note – the Maths Building is currently closed (as of 07/01/21) until face to face teaching resumes |
Education Services Team can be contacted by:
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School of Biological and Chemical Sciences |
Open |
Online |
Email: sbcs-ug-enquiries@qmul.ac.uk MS Teams contact: Kawtar Serroukh Tel: 0207 882 3320 |
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School of Electronic Engineering and Computer Science |
Open | Online |
Current UG/PGT students to complete the following form: EECS Teaching Services Support Team (TSST) Contact Form Prospective UG students to email: eecs-ug-enquiries@qmul.ac.uk Prospective MSc students to email: eecs-msc-enquiries@qmul.ac.uk |
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School of Physics and Astronomy |
Open | Online |
General enquiries: physics@qmul.ac.uk If you are a student in need of support or are aware that one of your peers is in need of support, please contact our Student Support Officer Harvey Abraham-Green: h.abrahamgreen@qmul.ac.uk |
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Institute of Bioengineering |
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School of Engineering and Material Science |
Open |
Online |
E-mail: sems-students@qmul.ac.uk Tel: 020 7882 8770 Virtual appointments: MS Teams Bookings |
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